(250) 494-0531

(250) 494-0778

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Returns and Refunds


The Services are intended for Canadian residents who are over the age of legal majority in the province/territory where they reside (including by persons over the age of legal majority for the benefit of persons under the age of legal majority, provided the user is the parent or legal guardian of the person under the age of legal majority). By accessing the Services you represent that you are at least the age of legal majority where you reside and you agree to use the Services in accordance with all applicable local, provincial, national or international laws and regulations.


You may only purchase or order items for personal, non-business purposes. We will use commercially reasonable efforts to fulfill your Order as quickly as possible; however, we will not be responsible for any delays in fulfillment which are beyond our control. If you do not receive your Order within 10 days of purchase, please let us know.

We reserve the right to limit or refuse any Order. Further, we reserve the right to verify the validity of all Orders and cancel any Order if we find evidence of fraud, tampering and/or any other violation of these Terms. We reserve the right to require proof of identity for the purposes of verifying the legitimacy of any Order or other information.

We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per Order. We also reserve the right, in our discretion, not to offer shipping to all areas or to certain addresses. In the event that we are unable or choose not to ship an item, you will be notified accordingly and the amount for that item charged in relation to your Order will be reduced accordingly.

All dollar amounts are in Canadian Dollars unless otherwise indicated.

By completing a purchase transaction (“Order”) through the website, you are agreeing to pay, in full, the prices and all applicable taxes, shipping and handling fees in relation to your Order. Applicable sales tax will also be applied to the shipping and handling and return shipping charges. Taxes may depend on delivery location.

Payment must be by credit card or other permitted payment method. Summerland Guardian Pharmacy does not collect your financial information and all payments are processed by our trusted third-party service provider. We reserve the right to change the permitted methods of payment at any time, including and without limitation, the credit cards we will accept. If your Order is improperly completed, not completed, or payment is not received, your Order will not be accepted.

Please note that adding items to your shopping cart (“Cart”) does not reserve such items for you or guarantee that you will be able to purchase such items at a later date. We reserve the right to change the prices offered on the website at any time, including without limitation, items that have been placed in your Cart.

Every effort has been made to ensure that the information contained on the website is correct. However, there may be information on the website that contains typographical errors, inaccuracies, or omissions – including those that may relate to product descriptions, pricing, promotions, offers, and/or availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or modify or cancel Orders if any information on the website is inaccurate at any time without prior notice (including after you have submitted your Order).

While we have tried to accurately display the colours of products, the actual colours you see will depend on your monitor and may not be accurate.


Unopened products in resalable condition may be returned to the store with a receipt within 15 days of product pick-up or delivery date and be issued a refund. Certain exceptions apply including but not limited to: prescriptions, codeine products, stamps, and custom orders. Personal care items that have been used, removed from the original packaging and/or had tags removed cannot be returned. This includes but is not limited to items such as pillows, cushions, undergarments and support hoses. If your original order was shipped and the product is incorrect or defective, the cost of shipping will also be refunded. Exceptions may apply.

  • Box 579
  • Summerland, B.C.
  • Canada, V0H 1Z0

Last updated: February 25, 2021